XWISE CO Pty Ltd (ACN 680 749 642), its related entities and associated businesses (“XWEB GROUP”, “we”, “our” or “us”) are committed to protecting your privacy and managing your personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.
By providing personal information to us, using our website, submitting an enquiry, applying for a role, or otherwise interacting with us, you consent to us handling your personal information in accordance with this Privacy Policy.
The types of personal information we collect will depend on how you interact with us.
We may collect:
We will only collect sensitive information where it is reasonably necessary and where you have consented, or where collection is required or authorised by law.
Sensitive information may include health information, accessibility requirements, or other information you choose to provide to us.
We may collect personal information when you:
We may also collect personal information from third parties, including:
We collect, use and disclose personal information to:
We may also use your information for related purposes that you would reasonably expect, or where required or permitted by law.
We may send you marketing communications about projects, products, services, offers, events or updates that may be relevant to you.
These communications may be sent by email, SMS, phone, post, social media or other digital channels.
You can opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us directly.
Even if you opt out of marketing, we may still send you important service, transactional or legal communications where required.
We may disclose personal information to:
Where we disclose personal information to third parties acting on our behalf, we take reasonable steps to ensure they handle it in accordance with applicable privacy laws.
We may disclose personal information to overseas recipients, including related entities, technology providers, cloud hosting providers, data storage providers, marketing platforms and service providers who assist us in operating our business.
These recipients may be located in countries including:
We take reasonable steps to ensure overseas recipients use personal information only for the intended purpose and handle it in accordance with applicable privacy requirements.
Our website may use cookies, pixels, tags, analytics tools and similar technologies to collect information about how users interact with our website and digital advertising.
This may include:
We may use tools such as Google Analytics, Meta advertising technologies, conversion tracking, heat mapping, CRM tracking and other website analytics tools.
This information helps us improve our website, measure campaign performance, understand user behaviour and deliver more relevant advertising.
You can manage cookies through your browser settings. If you disable cookies, some website features may not function properly.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy. We use a range of physical, technical and administrative safeguards to protect the information we hold.
However, no method of transmission over the internet is completely secure. Email and online communications may not always be encrypted or secure.
Where required by law, we will notify affected individuals and relevant regulators of eligible data breaches.
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing personal information.
You may request access to the personal information we hold about you, or ask us to correct or delete it.
We may need to verify your identity before responding to your request.
In some circumstances, we may be unable to provide access, correction or deletion, including where:
If we refuse a request, we will provide reasons where it is lawful and reasonable to do so.
If you have questions, concerns or complaints about how we handle your personal information, please contact us:
Privacy Officer
XWISE CO Pty Ltd
Email: hello@xwisegroup.com.au
Post: Level 8/5 Bowen Crescent, Melbourne VIC 3004
We will acknowledge your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Website: oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
We may update this Privacy Policy from time to time to reflect changes in law, technology, business operations or privacy practices.
The most current version will be available on our website.
Effective date: 20 May 2026
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